Operations Management Intern

About the work from home internship

The Central Operations keeps the business running behind the scenes. We need someone organised who likes fixing broken processes. As an intern, you will:

1. Map current processes and suggest one or two changes to cut manual work.

2. Write and update SOPs in Notion or Google Docs for recurring tasks.

3. Handle routine customer or partner escalations that need an operational fix.

4. Set up simple automations with Zapier or Google Apps Script, with help from the team

5. Prepare weekly operations reports covering volumes, turnaround time and open issues.

6. Coordinate with vendors and partners over email, phone and WhatsApp for status updates.

7. Track daily orders, tickets or deliveries in Google Sheets and flag delays.

Skill(s) required: Vendor Management, Problem Solving, Process Improvement, Operations Management, Google Sheets, Data Analysis

Who can apply

1. Women wanting to start or restart their career can also apply

2. Are available for a full-time work from home internship for the entire duration

3. Own a laptop and have stable internet at home

Stipend: $250 - $350 per month

Duration: 6 months | Start date: Immediately

Perks: Informal dress code, Flexible work hours, Free access to paid learning courses, Mentorship from senior team members

Number of openings: 3

About the company

We operate two 24/7 network operations centres and a security operations centre, staffed in three shifts. We started in 2004 and have grown to about 420 people. Tickets live in ConnectWise and everyone logs time to the quarter hour.

Duration: 6 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Bexford IT SARL.