Operations Management Intern

Engagement teams range from three people to more than 200 on multi-year transformation programs. Headquartered in New Delhi, the firm is employee-owned.

The internship:

The Operations Team keeps the business running behind the scenes. We need someone organised who likes fixing broken processes. Remote position. Most of the team is in New Delhi, but nobody is required to come in. Standard office hours, Monday to Friday, with flexibility around them. We use Slack, Notion and Google Meet. Cameras on for team calls.

Day to day:

• Handle routine customer or partner escalations that need an operational fix.
• Coordinate with vendors and partners over email, phone and WhatsApp for status updates.
• Analyse turnaround times and find where work gets stuck.
• Monitor service level targets and escalate breaches to the operations lead.
• Map current processes and suggest one or two changes to cut manual work.
• Set up simple automations with Zapier or Google Apps Script, with help from the team.
• Write and update SOPs in Notion or Google Docs for recurring tasks.

Requirements:

• Women wanting to start or restart their career can also apply.
• Have a working laptop and a stable internet connection.
• Available for a full-time (work from home) internship for the full duration.
• Students currently pursuing B.Tech, BE, BCA, MCA, B.Sc or a related degree, or fresh graduates (2026, 2027 or 2028 batch)
• Basic familiarity with Trello, Asana, ClickUp or Notion.
• Comfortable following up with people until things are done.
• Able to work with minimal supervision once trained.
• Very organised. You will be tracking many things at once.

What you get out of it:

• Pre-placement offer possible for interns who complete 6 months.
• Building operational reports and dashboards that managers use.
• Writing SOPs that other people can follow.
• How a company's operations run day to day across sales, support and finance.

Duration: 6 months

Start date: Immediately

Stipend: ₹12,000 to ₹17,000 per month

Perks:

• Certificate.
• Performance bonus.
• Free access to paid learning courses.
• Mentorship from senior team members.
• Informal dress code.
• Laptop provided for the internship.

Please mention your notice period and expected salary.

Duration: 6 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Wickfield Group.