Business Operations Intern

About Canalward

We work with Fortune 500 companies, federal agencies and large health systems.

The internship

The Ops and Delivery keeps the business running behind the scenes. We need someone organised who likes fixing broken processes. Remote position. Most of the team is in Boulder, but nobody is required to come in. Few meetings, lots of written updates. Strong written English is important, since much of our work is async.

Day to day

• Analyse turnaround times and find where work gets stuck
• Clean and reconcile data between the CRM, order system and finance sheets
• Monitor service level targets and escalate breaches to the operations lead
• Join cross-team calls and capture action items in the tracker
• Set up simple automations with Zapier or Google Apps Script, with help from the team
• Handle routine customer or partner escalations that need an operational fix
• Write and update SOPs in Notion or Google Docs for recurring tasks

Requirements

• Based in the US for the duration of the internship
• Currently enrolled in a bachelor's or master's program, graduating 2028
• Authorized to work in the US. CPT and OPT candidates are welcome to apply
• Able to work with minimal supervision once trained
• Pursuing a bachelor's or master's degree in business, engineering, commerce or a related field, graduating in 2028
• Very organised. You will be tracking many things at once
• Basic familiarity with Trello, Asana, ClickUp or Notion
• Comfortable following up with people until things are done
• Problem-solving mindset and attention to detail

What you'll learn

• Building operational reports and dashboards that managers use
• How a company's operations run day to day across sales, support and finance
• You will own at least one process improvement project from start to finish

Duration: 5 months

Start date: Mar 2027

Stipend: $19.50 to $23.50/hr

Perks

• Home office setup stipend
• Final presentation to leadership
• Return offer opportunities

Duration: 5 months. Start: Mar 2027.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Canalward.