Business Operations Intern

About Chesapeake Insurance Group

Regional offices in Madison and five other cities support agents and policyholders. Licensing (property and casualty, life and health) is paid for, with study time during work hours.

The internship

The Business Operations keeps the business running behind the scenes. We need someone organised who likes fixing broken processes. Remote, open to candidates across the US. Normal working hours, Monday to Friday. We use Slack, Notion and Google Meet. Cameras on for team calls.

Day to day

Monitor service level targets and escalate breaches to the operations lead. Handle routine customer or partner escalations that need an operational fix. Maintain the vendor database with contacts, rates and contract dates. Prepare weekly operations reports covering volumes, turnaround time and open issues. Support new product or city launches by preparing checklists and trackers.

Requirements

Available 40 hours a week for the full internship. Based in the US for the duration of the internship. Authorized to work in the US. CPT and OPT candidates are welcome to apply. Currently enrolled in a bachelor's or master's program, graduating between December 2027 and June 2028. Strong Google Sheets or MS Excel skills: lookups, pivots, conditional formatting. Very organised. You will be tracking many things at once. Laptop and a reliable internet connection. Able to work with minimal supervision once trained. Basic familiarity with Trello, Asana, ClickUp or Notion.

Duration: 5 months

Start date: Jan 2027

Stipend: $20.50 - $26.00 per hour

What we offer

Flexible hours. Learning and development stipend. Final presentation to leadership. Paid company holidays. Mentorship from a dedicated buddy and manager.

New hires usually start two to three weeks after accepting an offer.

Duration: 5 months. Start: Jan 2027.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Chesapeake Insurance Group.