Business Operations Intern

Who we are:

Every tech does a bit of everything, from printer jams to firewall rules. Masonhook Networks is a small IT shop: the owner, four technicians and a part-time office manager. We started in 2020 and have grown to about 27 people. Lunch is usually whatever is closest to the client site.

Overview:

Remote operations internship. You will work on order tracking, vendor coordination, SOPs and weekly reporting. You can work from home anywhere in the US. We have no office requirement. Hours are flexible, with one short team call each morning. We talk mostly in Slack and hop on quick calls when something needs discussing.

Responsibilities:

• Track daily orders, tickets or deliveries in Google Sheets and flag delays
• Handle routine customer or partner escalations that need an operational fix
• Map current processes and suggest one or two changes to cut manual work
• Support new product or city launches by preparing checklists and trackers
• Set up simple automations with Zapier or Google Apps Script, with help from the team
• Prepare weekly operations reports covering volumes, turnaround time and open issues

Who can apply:

• Currently enrolled in a bachelor's or master's program, graduating between December 2027 and June 2028
• Available 40 hours a week for the full internship
• Authorized to work in the US. CPT and OPT candidates are welcome to apply
• Based in the US for the duration of the internship
• Comfortable following up with people until things are done
• Very organised. You will be tracking many things at once
• Able to work with minimal supervision once trained
• Strong Google Sheets or MS Excel skills: lookups, pivots, conditional formatting
• Problem-solving mindset and attention to detail

What you get out of it:

• Building operational reports and dashboards that managers use
• Writing SOPs that other people can follow
• You will own at least one process improvement project from start to finish
• Pre-placement offer possible for interns who complete 6 months

Duration: 6 months

Start date: Mar 2027

Stipend: $19.00 - $24.50 per hour

Perks:

• Paid sick time
• Home office setup stipend
• Learning and development stipend
• Flexible hours
• Company laptop

We review applications on a rolling basis.

Duration: 6 months. Start: Mar 2027.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Masonhook Networks Inc..