Business Operations Placement - Remote

Agents, brokers and direct customers all buy through our platforms, with policy administration on Guidewire. Regional offices in Munich and five other cities support agents and policyholders.

Internship overview

Brackwater Mutual is hiring a Business Operations Placement for Immediately. The Business Operations keeps the business running behind the scenes. We need someone organised who likes fixing broken processes. You can work from home anywhere in Germany. We have no office requirement.

What you'll do

• Support new product or city launches by preparing checklists and trackers.
• Join cross-team calls and capture action items in the tracker.
• Coordinate with vendors and partners over email, phone and WhatsApp for status updates.
• Track daily orders, tickets or deliveries in Google Sheets and flag delays.
• Clean and reconcile data between the CRM, order system and finance sheets.
• Monitor service level targets and escalate breaches to the operations lead.
• Set up simple automations with Zapier or Google Apps Script, with help from the team.

Basic qualifications

• Based in Germany for the duration of the internship.
• Currently enrolled in a bachelor's or master's degree, graduating 2026 or 2027.
• Clear written and spoken English for coordination.
• Comfortable following up with people until things are done.
• Very organised. You will be tracking many things at once.

Nice to have

• Knowledge of Zapier or other no-code automation tools.

What you get out of it

• You will own at least one process improvement project from start to finish.
• How a company's operations run day to day across sales, support and finance.
• Writing SOPs that other people can follow.

Program dates: Immediately, 3 months.

Compensation: €1,000 - €1,050 monthly

Benefits for interns

• Letter of recommendation.
• Online learning budget.
• Internet allowance.
• Mentorship.
• Paid public holidays.
• Certificate of completion.

Shortlisted candidates will hear from us within two weeks.

Duration: 3 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Brackwater Mutual AG.