Customer Experience Intern

The company underwrites workers' compensation for small and mid-sized employers. Licensed producers and customer service reps work each account together in Applied Epic. Licensing (property and casualty, life and health) is paid for, with study time during work hours.

About the role:

Albion Insurance is looking for a customer success intern to onboard new customers, answer product questions and help reduce churn. You will work with the Client Success over chat, email and video calls. The internship is fully remote. Interns join our Bristol team on daily calls and get a named mentor. You will need to be available during UK office hours, at least until 3:00 PM GMT. Please make sure you have a quiet place to work and a solid internet connection.

Responsibilities:

• Join customer review calls as note taker.
• Track customer health scores and flag accounts with low usage.
• Test new features before release and note anything confusing.
• Respond to customer tickets on Freshdesk, Zendesk or Intercom within the agreed response time.
• Write and update help centre articles and short how-to videos using Loom.
• Escalate urgent technical issues to the product team with full context.

What we're looking for:

• Students currently pursuing B.Tech, BE, BCA, MCA, B.Sc or a related degree, or fresh graduates (between December 2027 and June 2028 batch)
• Women starting or restarting their careers are encouraged to apply.
• Have a working laptop and a stable internet connection.
• Excellent written English. Most customer contact happens over chat and email.
• Comfortable learning software products quickly.
• Patient and calm with frustrated customers.

What you'll learn:

• Using a real help desk, CRM and bug tracker.
• How SaaS customer success teams onboard, support and retain customers.
• Certificate, and a full-time offer for strong performers when roles open.

Duration: 4 months

Start date: Jan 2027

Stipend: $300 - $320/month

Perks:

• Mentorship from senior team members.
• Flexible work hours.
• Job offer on successful completion.

Duration: 4 months. Start: Jan 2027.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Albion Insurance.