Account Management Placement

About us

Epic connects every hospital and clinic, so records follow patients across the system. Our academic medical centre trains residents and fellows in over 40 specialties. Most units hold a five-minute huddle at the start of every shift.

The internship

Learn how SaaS companies keep customers renewing. Most of your day is in Freshdesk, Intercom and Google Sheets. Remote, open to candidates across France.

What you'll do

• Collect NPS and CSAT feedback and summarise themes each month.
• Follow up with inactive users by email to understand what is blocking them.
• Track customer health scores and flag accounts with low usage.
• Join customer review calls as note taker.
• Test new features before release and note anything confusing.
• Log bugs and feature requests in Jira with clear steps and screenshots.

Requirements

• Available for the full internship period.
• Based in France for the duration of the internship.
• Eligible to work in France.
• Currently enrolled in a bachelor's or master's degree, graduating 2027.
• Currently pursuing any bachelor's or master's degree, graduating in 2027.
• Basic Google Sheets or Excel skills.
• Available for a fixed 6 to 8 hour shift, 5 days a week. Some shifts may overlap with US or UK hours.
• Able to follow written processes and response templates.

Duration: 3 months

Start date: Dec 2026

Stipend: €670-€770/month

Perks

• Online learning budget.
• Internet allowance.
• Paid public holidays.

Duration: 3 months. Start: Dec 2026.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Polyclinique Mont-Blanc SARL.