Customer Experience Intern

Second-generation ownership: the founder's daughter runs the agency now. We're looking for a Customer Experience Intern. The CX Team supports a few hundred business customers. You will handle onboarding calls, help desk tickets and regular check-ins. You can work from home anywhere in India. We have no office requirement.

The work:

• Prepare renewal reminders and account summaries for the account manager.
• Test new features before release and note anything confusing.
• Maintain customer records and call notes in HubSpot.
• Follow up with inactive users by email to understand what is blocking them.
• Track customer health scores and flag accounts with low usage.

Requirements:

• Are able to join within 15 days.
• Own a laptop and have stable internet at home.
• Available for a fixed 6 to 8 hour shift, 5 days a week. Some shifts may overlap with US or UK hours.
• Confident speaking on video calls with business users.
• Able to follow written processes and response templates.

3 months, starting immediately. Stipend: ₹13,000 - ₹15,000 monthly.

Perks: 5 days a week, Pre-placement offer (PPO) for strong performers, Mentorship from senior team members, Internet allowance, Job offer on successful completion.

Candidates must be eligible to work in.

Duration: 3 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Arora Mutual Pvt Ltd.