Customer Experience Intern

About the internship

Bandara Freight Solutions is looking for a customer success intern to onboard new customers, answer product questions and help reduce churn. You will work with the Client Success over chat, email and video calls. As an intern, you will:

1. Test new features before release and note anything confusing

2. Log bugs and feature requests in Jira with clear steps and screenshots

3. Run onboarding calls with new customers and walk them through setup.

4. Create canned responses for common questions.

5. Prepare renewal reminders and account summaries for the account manager

Skill(s) required: Freshdesk, Customer Support, English Proficiency (Written), Problem Solving, MS-Excel

Eligibility

1. Own laptop and a reliable internet connection

2. Based in Sri Lanka

Stipend: LKR 25,000 - LKR 31,000 pcm

Duration: 3 months | Start date: Immediately

Perks: Certificate, Mentorship from senior team members, Laptop provided for the internship, Letter of recommendation

Number of openings: 3

About the company

We book loads for about 80 shippers, mostly in Western Province. Customers get a direct line to their broker, not a call centre.

Duration: 3 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Bandara Freight Solutions.