Customer Experience Intern

Who we are

Everyone helps load trucks in the morning. We supply local contractors with lumber, roofing and siding. Saturday mornings rotate across branch staff.

About the role

Brookside Building Supply is looking for a customer success intern to onboard new customers, answer product questions and help reduce churn. You will work with the Support Team over chat, email and video calls. Our headquarters is in Chula Vista, and about a third of the team works remotely from other countries. The internship is fully remote. Interns join our Chula Vista team on daily calls and get a named mentor. Our standups are at 9:00 AM Pacific. Most communication happens in Slack, with short video calls when needed.

What you'll do

• Join customer review calls as note taker.
• Escalate urgent technical issues to the product team with full context.
• Write and update help centre articles and short how-to videos using Loom.
• Test new features before release and note anything confusing.
• Maintain customer records and call notes in HubSpot.
• Prepare renewal reminders and account summaries for the account manager.
• Create canned responses for common questions.

Who can apply

• Available for the full internship period.
• Based in Egypt for the duration of the internship.
• Eligible to work in Egypt.
• Laptop, headset and stable broadband.
• Comfortable learning software products quickly.
• Available for a fixed 6 to 8 hour shift, 5 days a week. Some shifts may overlap with US or UK hours.
• Able to follow written processes and response templates.
• Patient and calm with frustrated customers.
• Excellent written English. Most customer contact happens over chat and email.

What you get out of it

• Customer feedback analysis that feeds into product decisions.
• You will own a small group of accounts by the end of the internship.
• Writing clear support replies and help articles.

Duration: 6 months

Start date: Mar 2027

Stipend: EGP 6,900 - EGP 8,300/month

Perks

• Letter of recommendation.
• Paid public holidays.
• Flexible hours.
• Mentorship.
• Certificate of completion.
• Online learning budget.

Duration: 6 months. Start: Mar 2027.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Brookside Building Supply.