Customer Experience Intern

Contabilidade Ramos is a 38-person tax and accounting office run by its founding partner. We're looking for a Customer Experience Intern. Contabilidade Ramos is looking for a customer success intern to onboard new customers, answer product questions and help reduce churn. You will work with the Client Success over chat, email and video calls. You can work from home anywhere in Brazil. We have no office requirement. Communication happens mostly in Slack and short video calls.

What you will do

• Run onboarding calls with new customers and walk them through setup.
• Follow up with inactive users by email to understand what is blocking them.
• Write and update help centre articles and short how-to videos using Loom.
• Join customer review calls as note taker.
• Collect NPS and CSAT feedback and summarise themes each month.

Requirements

• Eligible to work in Brazil.
• Available for the full internship period.
• Basic Google Sheets or Excel skills.
• Excellent written English. Most customer contact happens over chat and email.
• Confident speaking on video calls with business users.

3 months, starting Feb 2027. Stipend: R$2,150-R$2,300/month.

Perks: Online learning budget, Certificate of completion, Internet allowance, Letter of recommendation.

We review applications as they come in.

Duration: 3 months. Start: Feb 2027.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Contabilidade Ramos.