Customer Experience Intern

About us

Licensed producers and customer service reps work each account together in Applied Epic. Our claims team handles property and auto claims from first notice of loss through settlement.

Overview

Learn how SaaS companies keep customers renewing. Most of your day is in Freshdesk, Intercom and Google Sheets. Remote, open to candidates across Uruguay.

What you'll do

• Log bugs and feature requests in Jira with clear steps and screenshots.
• Create canned responses for common questions.
• Write and update help centre articles and short how-to videos using Loom.
• Follow up with inactive users by email to understand what is blocking them.
• Track customer health scores and flag accounts with low usage.
• Respond to customer tickets on Freshdesk, Zendesk or Intercom within the agreed response time.
• Prepare renewal reminders and account summaries for the account manager.

Who can apply

• Currently enrolled in a bachelor's or master's degree, graduating 2028.
• Eligible to work in Uruguay.
• Able to follow written processes and response templates.
• Patient and calm with frustrated customers.
• Laptop, headset and stable broadband.
• Confident speaking on video calls with business users.

What you'll learn

• Customer feedback analysis that feeds into product decisions.
• Certificate, and a full-time offer for strong performers when roles open.
• Writing clear support replies and help articles.
• Using a real help desk, CRM and bug tracker.

Duration: 4 months

Start date: Mar 2027

Stipend: UYU 19,500 - UYU 22,500 per month

What we offer

• Online learning budget.
• Possibility of a full-time offer.
• Letter of recommendation.
• Company laptop.

Duration: 4 months. Start: Mar 2027.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Correduría Cañada S.R.L..