Customer Experience Intern

About the internship

Most of our customers have accounts going back decades. We're looking for a Customer Experience Intern. Learn how SaaS companies keep customers renewing. Most of your day is in Freshdesk, Intercom and Google Sheets. This role is fully remote within the US.

YOU'LL HELP WITH

Run onboarding calls with new customers and walk them through setup
Test new features before release and note anything confusing
Track customer health scores and flag accounts with low usage
Write and update help center articles and short how-to videos using Loom
Maintain customer records and call notes in HubSpot

ABOUT YOU

Based in the US for the duration of the internship
Authorized to work in the US. CPT and OPT candidates are welcome to apply
Laptop, headset and stable broadband
Comfortable learning software products quickly
Patient and calm with frustrated customers

16 weeks, starting Jan 2027. Stipend: $17.50 - $20.00 an hour.

Perks: Paid company holidays, Learning and development stipend, Home office setup stipend, Flexible hours.

Please include a short note on why this role interests you.

Duration: 16 weeks. Start: Jan 2027.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at DT Distributors.