Customer Experience Intern

Who we are

Agents, brokers and direct customers all buy through our platforms, with policy administration on Guidewire. We employ 590 people across underwriting, claims, actuarial, IT and customer service.

Overview

Dublin Insurance Services is looking for a customer success intern to onboard new customers, answer product questions and help reduce churn. You will work with the Support Team over chat, email and video calls. Remote internship with a team based in Dublin. The stipend is paid at the end of each month. Working hours overlap with UK business hours.

Day to day

• Join customer review calls as note taker
• Write and update help centre articles and short how-to videos using Loom
• Escalate urgent technical issues to the product team with full context
• Log bugs and feature requests in Jira with clear steps and screenshots
• Create canned responses for common questions
• Follow up with inactive users by email to understand what is blocking them

What we're looking for

• Available for the full internship period
• Currently enrolled in a bachelor's or master's degree, graduating 2027 or 2028
• Typing speed of 35 words per minute or more
• Basic Google Sheets or Excel skills
• Excellent written English. Most customer contact happens over chat and email
• Comfortable learning software products quickly
• Able to follow written processes and response templates

What you'll learn

• How SaaS customer success teams onboard, support and retain customers
• Customer feedback analysis that feeds into product decisions
• Certificate, and a full-time offer for strong performers when roles open
• Writing clear support replies and help articles

Duration: 3 months

Start date: Mar 2027

Stipend: €1,550 to €2,000 per month

What we offer

• Paid public holidays
• Online learning budget
• Letter of recommendation
• Flexible hours

Please submit your CV in English.

Duration: 3 months. Start: Mar 2027.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Dublin Insurance Services.