Customer Experience Intern

Since 2011, the company has distributed building materials across KwaZulu-Natal. We're looking for a Customer Experience Intern. EA Supply is looking for a customer success intern to onboard new customers, answer product questions and help reduce churn. You will work with the Support Team over chat, email and video calls. Fully remote. You can work from anywhere in South Africa.

What you will do:

Track customer health scores and flag accounts with low usage. Follow up with inactive users by email to understand what is blocking them. Write and update help centre articles and short how-to videos using Loom. Escalate urgent technical issues to the product team with full context. Log bugs and feature requests in Jira with clear steps and screenshots.

About you:

Available for the full internship period. Currently enrolled in a bachelor's or master's degree, graduating 2026, 2027 or 2028. Typing speed of 35 words per minute or more. Able to follow written processes and response templates. Laptop, headset and stable broadband.

3 months, starting Dec 2026. Stipend: R8,500 - R11,000 pcm.

Perks: Possibility of a full-time offer, Online learning budget, Flexible hours, Internet allowance, Company laptop, Certificate of completion.

Tell us your notice period and what salary you are looking for.

Duration: 3 months. Start: Dec 2026.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at EA Supply.