Customer Experience Intern

About us

Institutional investors and pension funds own most of the properties we manage. Our development arm builds mixed-use, multifamily and industrial projects.

Overview

Learn how SaaS companies keep customers renewing. Most of your day is in Freshdesk, Intercom and Google Sheets. Remote, open to candidates across the US. Most of our work is async, and meetings are kept short. We use Slack, Notion and Google Meet. Cameras on for team calls.

What you'll do

• Log bugs and feature requests in Jira with clear steps and screenshots.
• Join customer review calls as note taker.
• Track customer health scores and flag accounts with low usage.
• Follow up with inactive users by email to understand what is blocking them.
• Escalate urgent technical issues to the product team with full context.
• Run onboarding calls with new customers and walk them through setup.

Who can apply

• Available 40 hours a week for the full internship.
• Based in the US for the duration of the internship.
• Authorized to work in the US. CPT and OPT candidates are welcome to apply.
• Currently enrolled in a bachelor's or master's program, graduating 2026 or 2027.
• Able to follow written processes and response templates.
• Available for a fixed 6 to 8 hour shift, 5 days a week. Some shifts may overlap with US or UK hours.
• Patient and calm with frustrated customers.
• Laptop, headset and stable broadband.

Duration: 5 months

Start date: Immediately

Stipend: $19.50 - $24.00 per hour

What we offer

• Home office setup stipend.
• Flexible hours.
• Mentorship from a dedicated buddy and manager.
• Intern events and speaker sessions (virtual)

Send us your resume. No cover letter needed.

Duration: 5 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Fennick Living.