Customer Experience Intern

Catastrophe teams deploy adjusters within days of a major storm. January renewals keep everyone busy for a few weeks.

Internship overview:

Ferrycrest Mutual is hiring a Customer Experience Intern for Jan 2027. Remote internship for students who are patient, clear communicators and like solving problems for people. The company is based in New York City, the US. Our team works from several countries. You will intern remotely with our team in New York City. We have hosted remote interns from several countries before. You will need at least 4 hours of overlap with US Eastern time. We use Slack, Notion and Google Meet. Cameras on for team calls.

What you'll do:

• Test new features before release and note anything confusing
• Join customer review calls as note taker
• Escalate urgent technical issues to the product team with full context
• Run onboarding calls with new customers and walk them through setup
• Respond to customer tickets on Freshdesk, Zendesk or Intercom within the agreed response time
• Prepare renewal reminders and account summaries for the account manager

Who you are:

• Currently enrolled in a bachelor's or master's degree, graduating between December 2027 and June 2028
• Available for the full internship period
• Basic Google Sheets or Excel skills
• Able to follow written processes and response templates
• Currently pursuing any bachelor's or master's degree, graduating in between December 2027 and June 2028
• Confident speaking on video calls with business users

Nice to have:

• Previous customer service, chat support or tutoring experience
• Knowledge of a second language for international customers
• Some technical comfort, like reading error messages or clearing a browser cache

What you get out of it:

• Customer feedback analysis that feeds into product decisions
• You will own a small group of accounts by the end of the internship
• Using a real help desk, CRM and bug tracker

Program dates: Jan 2027, 5 months.

Intern pay: $150 to $250 monthly

Perks:

• Mentorship
• Possibility of a full-time offer
• Paid public holidays
• Online learning budget

Duration: 5 months. Start: Jan 2027.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Ferrycrest Mutual.