Customer Experience Intern

Who we are:

Most clients live within an hour's drive and come in for reviews twice a year. Everyone here is salaried. Nobody is paid on product sales. Founded in 1969, we now have 11 employees.

The internship:

Freeman Asset Management is looking for a customer success intern to onboard new customers, answer product questions and help reduce churn. You will work with the Support Team over chat, email and video calls. Remote position. Most of the team is in Columbus, but nobody is required to come in. Strong written English is important, since much of our work is async.

What you'll do:

• Log bugs and feature requests in Jira with clear steps and screenshots
• Respond to customer tickets on Freshdesk, Zendesk or Intercom within the agreed response time
• Maintain customer records and call notes in HubSpot
• Track customer health scores and flag accounts with low usage
• Write and update help center articles and short how-to videos using Loom
• Collect NPS and CSAT feedback and summarise themes each month
• Join customer review calls as note taker
• Create canned responses for common questions

Who can apply:

• Currently enrolled in a bachelor's or master's program, graduating 2026 or 2027
• Available 40 hours a week for the full internship
• Currently pursuing any bachelor's or master's degree, graduating in 2026 or 2027
• Available for a fixed 6 to 8 hour shift, 5 days a week. Some shifts may overlap with US or UK hours
• Excellent written English. Most customer contact happens over chat and email
• Confident speaking on video calls with business users

What you get out of it:

• Certificate, and a full-time offer for strong performers when roles open
• Using a real help desk, CRM and bug tracker
• Writing clear support replies and help articles
• How SaaS customer success teams onboard, support and retain customers

Duration: 6 months

Start date: Immediately

Stipend: $20.00 to $24.00/hr

What we offer:

• Mentorship from a dedicated buddy and manager
• Return offer opportunities
• Company laptop

Duration: 6 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Freeman Asset Management.