Customer Experience Intern

Many clients have been coming in since the firm opened in 1988. We're looking for a Customer Experience Intern. García Asesoría is looking for a customer success intern to onboard new customers, answer product questions and help reduce churn. You will work with the CX Team over chat, email and video calls. This role is fully remote within Spain.

What you will do:

• Respond to customer tickets on Freshdesk, Zendesk or Intercom within the agreed response time
• Test new features before release and note anything confusing
• Write and update help centre articles and short how-to videos using Loom
• Track customer health scores and flag accounts with low usage
• Log bugs and feature requests in Jira with clear steps and screenshots

You should be:

• Eligible to work in Spain
• Available for the full internship period
• Able to follow written processes and response templates
• Laptop, headset and stable broadband
• Comfortable learning software products quickly

6 months, starting immediately. Stipend: €540 - €640 per month.

Perks: Online learning budget, Company laptop, Paid public holidays, Certificate of completion, Letter of recommendation.

We look at every application, usually within a week.

Duration: 6 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at García Asesoría S.L..