Customer Experience Intern

About García Asesoría

Many clients have been coming in since the firm opened in 1988. We track time in six-minute increments.

The internship

García Asesoría is looking for a customer success intern to onboard new customers, answer product questions and help reduce churn. You will work with the CX Team over chat, email and video calls. Remote, open to candidates across Spain. We use Slack, Notion and Google Meet. Cameras on for team calls.

Responsibilities

• Track customer health scores and flag accounts with low usage
• Write and update help centre articles and short how-to videos using Loom
• Create canned responses for common questions
• Prepare renewal reminders and account summaries for the account manager
• Maintain customer records and call notes in HubSpot
• Escalate urgent technical issues to the product team with full context
• Follow up with inactive users by email to understand what is blocking them
• Join customer review calls as note taker

Requirements

• Available for the full internship period
• Based in Spain for the duration of the internship
• Currently enrolled in a bachelor's or master's degree, graduating 2026 or 2027
• Comfortable learning software products quickly
• Available for a fixed 6 to 8 hour shift, 5 days a week. Some shifts may overlap with US or UK hours
• Confident speaking on video calls with business users

What you get out of it

• Customer feedback analysis that feeds into product decisions
• How SaaS customer success teams onboard, support and retain customers
• Using a real help desk, CRM and bug tracker

Duration: 6 months

Start date: Immediately

Stipend: €550-€560 monthly

Perks

• Internet allowance
• Possibility of a full-time offer
• Company laptop

Please mention your notice period and expected salary.

Duration: 6 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at García Asesoría S.L..