Customer Experience Intern

Second-generation ownership: the founder's daughter runs the agency now. We're looking for a Customer Experience Intern. The Customer Success Team supports a few hundred business customers. You will handle onboarding calls, help desk tickets and regular check-ins. The internship is fully remote. Interns join our San Antonio team on daily calls and get a named mentor. Core hours overlap with US Central time, 9:00 AM to 1:00 PM CT. A stable internet connection and a backup power option are required.

What you will do

• Respond to customer tickets on Freshdesk, Zendesk or Intercom within the agreed response time.
• Write and update help centre articles and short how-to videos using Loom.
• Escalate urgent technical issues to the product team with full context.
• Maintain customer records and call notes in HubSpot.
• Track customer health scores and flag accounts with low usage.

Requirements

• Women wanting to start or restart their career can also apply.
• Can start right away or within the next two weeks.
• Typing speed of 35 words per minute or more.
• Able to follow written processes and response templates.
• Laptop, headset and stable broadband.

6 months, starting immediately. Stipend: ₹23,000 - ₹29,000/month.

Perks: Laptop provided for the internship, Performance bonus, Flexible work hours, 5 days a week.

Duration: 6 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Garnetpeak Insurance.