Customer Experience Intern

About the internship

The CX Team supports a few hundred business customers. You will handle onboarding calls, help desk tickets and regular check-ins. As an intern, you will:

1. Collect NPS and CSAT feedback and summarise themes each month.

2. Write and update help centre articles and short how-to videos using Loom

3. Maintain customer records and call notes in HubSpot

4. Follow up with inactive users by email to understand what is blocking them

5. Respond to customer tickets on Freshdesk, Zendesk or Intercom within the agreed response time

Skill(s) required: Freshdesk, Ticketing Systems, Effective Communication, MS-Excel, Email Writing, Zendesk, Client Relationship Management (CRM)

Eligibility

1. Can start immediately or within two weeks

2. Have their own laptop and a reliable internet connection

3. Students currently pursuing B.Tech, BE, BCA, MCA, B.Sc or a related degree, or fresh graduates (2026, 2027 or 2028 batch)

4. Women returning to work after a career break are welcome to apply

Stipend: ₹14,000 - ₹15,000 monthly

Duration: 6 months

Start date: Immediately

Perks: Job offer on successful completion, Mentorship from senior team members, Internet allowance, Letter of recommendation

Number of openings: 3

About Godavari Assurance

Founded as a farmers' mutual in 2001, the company is now one of the larger mutual insurers in India. We employ 230 people across underwriting, claims, actuarial, IT and customer service. Most of the office has been here more than ten years.

Please submit your CV in English.

Duration: 6 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Godavari Assurance Pvt Ltd.