Customer Experience Intern

Who we are:

Personal lines make up about 70 percent of premium. Every account manager handles a full book, from quotes to renewals to claims questions. Hail season means long days for field adjusters.

The internship:

Learn how SaaS companies keep customers renewing. Most of your day is in Freshdesk, Intercom and Google Sheets. Remote position. Most of the team is in Karachi, but nobody is required to come in.

Responsibilities:

• Track customer health scores and flag accounts with low usage
• Join customer review calls as note taker
• Create canned responses for common questions
• Respond to customer tickets on Freshdesk, Zendesk or Intercom within the agreed response time
• Write and update help centre articles and short how-to videos using Loom
• Test new features before release and note anything confusing
• Maintain customer records and call notes in HubSpot
• Follow up with inactive users by email to understand what is blocking them

What we're looking for:

• Available for at least 30 hours a week, work from home
• Based anywhere in Pakistan
• Final-year students or fresh graduates of BSCS, BSSE, BBA or a related program
• Have a working laptop and a stable internet connection, ideally with a UPS backup
• Currently pursuing any bachelor's or master's degree, graduating in 2026, 2027 or 2028
• Excellent written English. Most customer contact happens over chat and email
• Available for a fixed 6 to 8 hour shift, 5 days a week. Some shifts may overlap with US or UK hours
• Comfortable learning software products quickly
• Basic Google Sheets or Excel skills
• Patient and calm with frustrated customers

What you get out of it:

• Certificate, and a full-time offer for strong performers when roles open
• Customer feedback analysis that feeds into product decisions
• Using a real help desk, CRM and bug tracker
• You will own a small group of accounts by the end of the internship

Duration: 6 months

Start date: Dec 2026

Stipend: PKR 27,000 - PKR 30,000 pcm

What we offer:

• Internet allowance
• Certificate
• 5 days a week
• Letter of recommendation
• Laptop provided for the internship
• Mentorship from senior team members

Duration: 6 months. Start: Dec 2026.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Karachi Underwriters.