Customer Experience Intern

Most of our customers have accounts going back decades. We're looking for a Customer Experience Intern. Remote internship for students who are patient, clear communicators and like solving problems for people. Remote position. Most of the team is in San Antonio, but nobody is required to come in.

You'll help with

• Collect NPS and CSAT feedback and summarise themes each month
• Write and update help center articles and short how-to videos using Loom
• Maintain customer records and call notes in HubSpot
• Prepare renewal reminders and account summaries for the account manager
• Join customer review calls as note taker

About you

• Currently enrolled in a bachelor's or master's program, graduating 2027 or 2028
• Available 40 hours a week for the full internship
• Comfortable learning software products quickly
• Excellent written English. Most customer contact happens over chat and email
• Laptop, headset and stable broadband

4 months, starting Jan 2027. Stipend: $18.00 - $23.00 per hour.

Perks: Learning and development stipend, Paid company holidays, Mentorship from a dedicated buddy and manager.

Duration: 4 months. Start: Jan 2027.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Ledgerline Distribution, LLC.