Customer Experience Intern

Internship details

Learn how SaaS companies keep customers renewing. Most of your day is in Freshdesk, Intercom and Google Sheets. As an intern, you will:

1. Write and update help centre articles and short how-to videos using Loom.

2. Log bugs and feature requests in Jira with clear steps and screenshots.

3. Create canned responses for common questions

4. Prepare renewal reminders and account summaries for the account manager

5. Respond to customer tickets on Freshdesk, Zendesk or Intercom within the agreed response time.

Skill(s) required: Zendesk, Problem Solving, MS-Excel, Ticketing Systems, Email Writing, English Proficiency (Written), Customer Support

Who can apply

1. Available for a full-time (work from home) internship for the full duration

2. Students currently pursuing B.Tech, BE, BCA, MCA, B.Sc or a related degree, or fresh graduates (2026, 2027 or 2028 batch)

3. Women wanting to start or restart their career can also apply

Stipend: $300 to $400 per month + performance bonus

Duration: 2 months

Start date: Immediately

Perks: Mentorship from senior team members, Performance bonus, 5 days a week, Internet allowance

Number of openings: 2

About Lindenstead

Consultants are staffed across industries early on, then specialise after a few years. Headquartered in London, the firm is employee-owned. Founded in 1941, we now have 6,700 employees.

Candidates must be eligible to work in.

Duration: 2 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Lindenstead.