Customer Experience Intern

About Lucknow Risk Advisors

Second-generation ownership: the founder's daughter runs the agency now. Our producers answer their own phones and visit commercial clients in person. We close at 3 p.m. on Fridays in the summer.

About the role

The CX Team supports a few hundred business customers. You will handle onboarding calls, help desk tickets and regular check-ins. Remote, open to candidates across India. You will need a stable internet connection and a backup power source (UPS or inverter).

Responsibilities

Escalate urgent technical issues to the product team with full context. Collect NPS and CSAT feedback and summarise themes each month. Prepare renewal reminders and account summaries for the account manager. Follow up with inactive users by email to understand what is blocking them. Maintain customer records and call notes in HubSpot.

What we're looking for

Students currently pursuing B.Tech, BE, BCA, MCA, B.Sc or a related degree, or fresh graduates (2027 batch). Available for a full-time (work from home) internship for the full duration. Have their own laptop and a reliable internet connection. Are able to join within 15 days. Typing speed of 35 words per minute or more. Comfortable learning software products quickly. Confident speaking on video calls with business users. Excellent written English. Most customer contact happens over chat and email. Patient and calm with frustrated customers.

Nice to have

Some technical comfort, like reading error messages or clearing a browser cache. Knowledge of a second language for international customers. Familiarity with any help desk tool.

Duration: 3 months

Start date: Immediately

Stipend: ₹13,000 to ₹15,000 per month

Perks

Certificate. Letter of recommendation. Informal dress code.

Please mention your notice period and expected salary.

Duration: 3 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Lucknow Risk Advisors.