Customer Experience Intern

Regulators examine us regularly, and risk, audit and compliance make up a large part of the staff. Digital adoption is high, and over 70 percent of transactions now happen on mobile. Banking holidays are paid days off.

The internship

Learn how SaaS companies keep customers renewing. Most of your day is in Freshdesk, Intercom and Google Sheets. You can work from home anywhere in the US. We have no office requirement. We use Slack, Notion and Google Meet. Cameras on for team calls.

Day to day

• Escalate urgent technical issues to the product team with full context.
• Run onboarding calls with new customers and walk them through setup.
• Prepare renewal reminders and account summaries for the account manager.
• Test new features before release and note anything confusing.
• Write and update help center articles and short how-to videos using Loom.
• Maintain customer records and call notes in HubSpot.

What we're looking for

• Based in the US for the duration of the internship.
• Available 40 hours a week for the full internship.
• Authorized to work in the US. CPT and OPT candidates are welcome to apply.
• Currently enrolled in a bachelor's or master's program, graduating 2027.
• Typing speed of 35 words per minute or more.
• Comfortable learning software products quickly.
• Confident speaking on video calls with business users.

Duration: 4 months

Start date: Dec 2026

Stipend: $25.00 - $26.50 an hour

What we offer

• Final presentation to leadership.
• Paid company holidays.
• Paid sick time.
• Intern events and speaker sessions (virtual)
• Flexible hours.
• Return offer opportunities.

Duration: 4 months. Start: Dec 2026.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Murphy Bank.