Customer Experience Intern

About the internship

Remote internship for students who are patient, clear communicators and like solving problems for people. Your day-to-day work will include:

1. Track customer health scores and flag accounts with low usage.

2. Escalate urgent technical issues to the product team with full context

3. Respond to customer tickets on Freshdesk, Zendesk or Intercom within the agreed response time

4. Write and update help centre articles and short how-to videos using Loom

5. Run onboarding calls with new customers and walk them through setup

6. Log bugs and feature requests in Jira with clear steps and screenshots

7. Maintain customer records and call notes in HubSpot

8. Prepare renewal reminders and account summaries for the account manager

Skill(s) required: English Proficiency (Written), Problem Solving, Customer Support, Email Writing

Who should apply

1. Have their own laptop and a reliable internet connection, ideally with a UPS backup

2. Available for at least 30 hours a week, work from home

3. Final-year students or fresh graduates of BSCS, BSSE, BBA or a related program

4. Based anywhere in Pakistan

Stipend: $150 - $200 monthly + incentives

Duration: 6 months

Start date: Immediately

Perks: Mentorship from senior team members, Pre-placement offer (PPO) for strong performers, Certificate

Number of openings: 5

About the company

Clients include first-time buyers, relocating families and investors buying rental properties.

Include your expected salary and earliest start date with your application.

Duration: 6 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Nahum Real Estate Ltd..