Customer Experience Intern

About Newcastle upon Tyne Advisors:

The firm runs on CCH Axcess, Caseware and a client portal for document exchange.

The internship:

Newcastle upon Tyne Advisors is looking for a customer success intern to onboard new customers, answer product questions and help reduce churn. You will work with the Client Success over chat, email and video calls. We are headquartered in Newcastle upon Tyne and have been hiring remotely since 2020. The internship is fully remote. Interns join our Newcastle upon Tyne team on daily calls and get a named mentor. Working hours overlap with UK business hours.

Responsibilities:

• Escalate urgent technical issues to the product team with full context
• Collect NPS and CSAT feedback and summarise themes each month
• Write and update help centre articles and short how-to videos using Loom
• Create canned responses for common questions
• Follow up with inactive users by email to understand what is blocking them
• Prepare renewal reminders and account summaries for the account manager
• Join customer review calls as note taker

What we're looking for:

• Currently enrolled in a bachelor's or master's degree, graduating 2027 or 2028
• Available for the full internship period
• Eligible to work in Austria
• Based in Austria for the duration of the internship
• Currently pursuing any bachelor's or master's degree, graduating in 2027 or 2028
• Able to follow written processes and response templates
• Available for a fixed 6 to 8 hour shift, 5 days a week. Some shifts may overlap with US or UK hours
• Typing speed of 35 words per minute or more
• Basic Google Sheets or Excel skills
• Comfortable learning software products quickly

What you'll learn:

• You will own a small group of accounts by the end of the internship
• Certificate, and a full-time offer for strong performers when roles open

Duration: 6 months

Start date: Jan 2027

Stipend: €1,500-€1,650 per month

What we offer:

• Possibility of a full-time offer
• Paid public holidays
• Online learning budget
• Company laptop
• Flexible hours

Candidates must be eligible to work in.

Duration: 6 months. Start: Jan 2027.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Newcastle upon Tyne Advisors Ltd.