Customer Experience Intern

Oasis Auditing is a top-50 accounting and advisory firm with 2,800 people in offices across Saudi Arabia. Advisory services include transaction due diligence, valuation, forensic accounting and IT risk. Remote work is fine outside busy season, and most people come in two or three days a week.

Internship overview

Oasis Auditing is hiring a Customer Experience Intern for Immediately. Learn how SaaS companies keep customers renewing. Most of your day is in Freshdesk, Intercom and Google Sheets. Remote position. Most of the team is in Jeddah, but nobody is required to come in. Please make sure you have a quiet place to work and a solid internet connection.

Your projects

• Prepare renewal reminders and account summaries for the account manager.
• Collect NPS and CSAT feedback and summarise themes each month.
• Respond to customer tickets on Freshdesk, Zendesk or Intercom within the agreed response time.
• Test new features before release and note anything confusing.
• Follow up with inactive users by email to understand what is blocking them.
• Join customer review calls as note taker.

Who you are

• Eligible to work in Saudi Arabia.
• Based in Saudi Arabia for the duration of the internship.
• Typing speed of 35 words per minute or more.
• Basic Google Sheets or Excel skills.
• Able to follow written processes and response templates.
• Confident speaking on video calls with business users.
• Patient and calm with frustrated customers.
• Currently pursuing any bachelor's or master's degree, graduating in 2027.

Nice to have

• Knowledge of a second language for international customers.
• Familiarity with any help desk tool.

What you get out of it

• Writing clear support replies and help articles.
• Certificate, and a full-time offer for strong performers when roles open.
• You will own a small group of accounts by the end of the internship.
• How SaaS customer success teams onboard, support and retain customers.

Program dates: Immediately, 6 months.

Intern pay: SAR 3,300 - SAR 4,500 per month

Perks

• Flexible hours.
• Certificate of completion.
• Mentorship.

We review applications as they come in.

Duration: 6 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Oasis Auditing Co..