Customer Experience Intern

We carry more than 100,000 products from thousands of suppliers.

The internship

The Support Team supports a few hundred business customers. You will handle onboarding calls, help desk tickets and regular check-ins. We are headquartered in Newcastle upon Tyne and have been hiring remotely since 2020. You will intern remotely with our team in Newcastle upon Tyne. We have hosted remote interns from several countries before. Core hours are 10:00 AM to 4:00 PM UK time.

What you'll do

• Test new features before release and note anything confusing.
• Write and update help center articles and short how-to videos using Loom.
• Follow up with inactive users by email to understand what is blocking them.
• Escalate urgent technical issues to the product team with full context.
• Log bugs and feature requests in Jira with clear steps and screenshots.
• Collect NPS and CSAT feedback and summarise themes each month.

Requirements

• Based in the US for the duration of the internship.
• Authorized to work in the US. CPT and OPT candidates are welcome to apply.
• Available 40 hours a week for the full internship.
• Currently enrolled in a bachelor's or master's program, graduating 2026 or 2027.
• Laptop, headset and stable broadband.
• Patient and calm with frustrated customers.
• Comfortable learning software products quickly.

What you get out of it

• Writing clear support replies and help articles.
• Customer feedback analysis that feeds into product decisions.
• You will own a small group of accounts by the end of the internship.

Duration: 3 months

Start date: Immediately

Stipend: $23.00 - $24.50/hr

Perks

• Return offer opportunities.
• Flexible hours.
• Learning and development stipend.
• Final presentation to leadership.

A resume is enough to apply. Cover letters are optional.

Duration: 3 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Ormond Supply Co..