Customer Experience Intern

Who we are:

Most work comes in through ConnectWise tickets, with a dispatch board for onsite visits. Dell, HP and Lenovo hardware is sold and supported for schools and local governments, as it has been since 2016.

The internship:

Learn how SaaS companies keep customers renewing. Most of your day is in Freshdesk, Intercom and Google Sheets. Remote, open to candidates across the UK.

Day to day:

• Log bugs and feature requests in Jira with clear steps and screenshots
• Write and update help centre articles and short how-to videos using Loom
• Follow up with inactive users by email to understand what is blocking them
• Respond to customer tickets on Freshdesk, Zendesk or Intercom within the agreed response time
• Join customer review calls as note taker

What we're looking for:

• Available for the full internship period
• Currently enrolled in a bachelor's or master's degree, graduating 2027 or 2028
• Based in the UK for the duration of the internship
• Patient and calm with frustrated customers
• Able to follow written processes and response templates
• Excellent written English. Most customer contact happens over chat and email

Preferred:

• Interest in SaaS products
• Previous customer service, chat support or tutoring experience
• Familiarity with any help desk tool

Duration: 6 months

Start date: Jan 2027

Stipend: £14.00-£18.50 p/h

Perks:

• Home working allowance
• Access to online training
• Reference on completion
• Mentoring from an experienced team member

Please send your CV. A cover letter is welcome but not required.

Duration: 6 months. Start: Jan 2027.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Peak IT Ltd.