Customer Experience Intern

Large rollouts are routine here, such as imaging 12,000 laptops for a state agency over one summer. We're looking for a Customer Experience Intern. Learn how SaaS companies keep customers renewing. Most of your day is in Freshdesk, Intercom and Google Sheets. Fully remote. You can work from anywhere in India.

WHAT YOU WILL DO:

• Prepare renewal reminders and account summaries for the account manager.
• Follow up with inactive users by email to understand what is blocking them.
• Write and update help centre articles and short how-to videos using Loom.
• Create canned responses for common questions.
• Respond to customer tickets on Freshdesk, Zendesk or Intercom within the agreed response time.

ABOUT YOU:

• Own a laptop and have stable internet at home.
• Are available for a full-time work from home internship for the entire duration.
• Currently pursuing any bachelor's or master's degree, graduating in 2026, 2027 or 2028.
• Excellent written English. Most customer contact happens over chat and email.
• Basic Google Sheets or Excel skills.

3 months, starting Within 2 weeks. Stipend: ₹13,000 - ₹16,000/month.

Perks: Job offer on successful completion, 5 days a week, Free access to paid learning courses.

Please submit your CV in English.

Duration: 3 months. Start: Within 2 weeks.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Pune Business Technology.