Customer Experience Intern

About the internship

PW Freight is looking for a customer success intern to onboard new customers, answer product questions and help reduce churn. You will work with the Client Success over chat, email and video calls. Selected intern's day-to-day responsibilities include:

1. Log bugs and feature requests in Jira with clear steps and screenshots.

2. Join customer review calls as note taker.

3. Maintain customer records and call notes in HubSpot

4. Collect NPS and CSAT feedback and summarise themes each month

5. Escalate urgent technical issues to the product team with full context

6. Write and update help centre articles and short how-to videos using Loom.

7. Prepare renewal reminders and account summaries for the account manager.

Skill(s) required: Customer Support, Ticketing Systems, Client Relationship Management (CRM), Problem Solving

Eligibility

1. Students currently pursuing B.Tech, BE, BCA, MCA, B.Sc or a related degree, or fresh graduates (2027 batch)

2. Are available for a full-time work from home internship for the entire duration

3. Can start immediately or within two weeks

4. Have a working laptop and a stable internet connection

Stipend: $300-$320 per month (fixed)

Duration: 2 months

Start date: Immediately

Perks: Free access to paid learning courses, Flexible work hours, 5 days a week, Laptop provided for the internship, Letter of recommendation, Pre-placement offer (PPO) for strong performers

Number of openings: 10

About the company

Customers use our TMS for quoting, tracking and invoicing. Expedited and white-glove shipments are handled by a dedicated desk. Brokers start at 7 a.m., and the desk stays covered until 6.

Duration: 2 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at PW Freight LLC.