Customer Experience Intern (Remote)

Headquartered in Melbourne, the firm is employee-owned. We're looking for a Customer Experience Intern (Remote). The Support Team supports a few hundred business customers. You will handle onboarding calls, help desk tickets and regular check-ins. Remote position. Most of the team is in Melbourne, but nobody is required to come in. We talk mostly in Slack and hop on quick calls when something needs discussing.

The work

• Track customer health scores and flag accounts with low usage.
• Test new features before release and note anything confusing.
• Maintain customer records and call notes in HubSpot.
• Write and update help centre articles and short how-to videos using Loom.
• Join customer review calls as note taker.

About you

• Currently enrolled in a bachelor's or master's degree, graduating 2026, 2027 or 2028.
• Eligible to work in Australia.
• Patient and calm with frustrated customers.
• Basic Google Sheets or Excel skills.
• Currently pursuing any bachelor's or master's degree, graduating in 2026, 2027 or 2028.

4 months, starting Dec 2026. Stipend: $25,000 - $33,000 pa.

Perks: Home working allowance, Laptop provided, Reference on completion, Access to online training.

Shortlisting will begin immediately.

Duration: 4 months. Start: Dec 2026.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Bayside Strategies Pty Ltd.