Customer Experience Intern (Remote)

About the internship

Learn how SaaS companies keep customers renewing. Most of your day is in Freshdesk, Intercom and Google Sheets. As an intern, you will:

1. Follow up with inactive users by email to understand what is blocking them.

2. Run onboarding calls with new customers and walk them through setup

3. Join customer review calls as note taker

4. Create canned responses for common questions

5. Track customer health scores and flag accounts with low usage.

6. Maintain customer records and call notes in HubSpot

Skill(s) required: Email Writing, Freshdesk, Zendesk, Effective Communication, Customer Support, English Proficiency (Written), Client Relationship Management (CRM)

Eligibility

1. Have a working laptop and a stable internet connection

2. Can start immediately or within two weeks

3. Students currently pursuing B.Tech, BE, BCA, MCA, B.Sc or a related degree, or fresh graduates (2026 or 2027 batch)

Stipend: $300 - $350 monthly + performance bonus

Duration: 4 months | Start date: Dec 2026

Perks: Internet allowance, Mentorship from senior team members, 5 days a week, Free access to paid learning courses

Number of openings: 1

About Stonebridge Assurance

Founded as a farmers' mutual in 1933, the company is now one of the larger mutual insurers in the US. Founded in 1933, we now have 9,000 employees.

Please submit your CV in English.

Duration: 4 months. Start: Dec 2026.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Stonebridge Assurance.