Customer Experience Intern

No call center and no offshore help desk. When clients call, one of us picks up.

The internship:

Remote internship for students who are patient, clear communicators and like solving problems for people. This role is fully remote within the US. You will need a reliable internet connection and a quiet place to work.

Responsibilities:

• Create canned responses for common questions.
• Follow up with inactive users by email to understand what is blocking them.
• Respond to customer tickets on Freshdesk, Zendesk or Intercom within the agreed response time.
• Write and update help center articles and short how-to videos using Loom.
• Test new features before release and note anything confusing.

Requirements:

• Currently enrolled in a bachelor's or master's program, graduating between December 2027 and June 2028.
• Authorized to work in the US. CPT and OPT candidates are welcome to apply.
• Based in the US for the duration of the internship.
• Available 40 hours a week for the full internship.
• Basic Google Sheets or Excel skills.
• Laptop, headset and stable broadband.
• Comfortable learning software products quickly.
• Excellent written English. Most customer contact happens over chat and email.
• Patient and calm with frustrated customers.

Duration: 10 weeks

Start date: Summer 2027

Stipend: $17.50-$22.00 an hour

What we offer:

• Mentorship from a dedicated buddy and manager.
• Company laptop.
• Return offer opportunities.
• Paid company holidays.
• Paid sick time.
• Flexible hours.

Duration: 10 weeks. Start: Summer 2027.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at RTP Tech Support.