Customer Experience Intern

About the internship

The CX Team supports a few hundred business customers. You will handle onboarding calls, help desk tickets and regular check-ins. Selected intern's day-to-day responsibilities include:

1. Create canned responses for common questions.

2. Log bugs and feature requests in Jira with clear steps and screenshots

3. Join customer review calls as note taker

4. Write and update help centre articles and short how-to videos using Loom

5. Respond to customer tickets on Freshdesk, Zendesk or Intercom within the agreed response time

6. Collect NPS and CSAT feedback and summarise themes each month.

7. Track customer health scores and flag accounts with low usage.

Skill(s) required: Ticketing Systems, English Proficiency (Written), Problem Solving, Email Writing, Customer Support, MS-Excel, Client Relationship Management (CRM)

Who should apply

1. Based anywhere in Pakistan

2. Available for at least 30 hours a week, work from home

3. Final-year students or fresh graduates of BSCS, BSSE, BBA or a related program

Stipend: PKR 26,000 to PKR 35,000 a month

Duration: 2 months

Start date: Within 2 weeks

Perks: Informal dress code, Pre-placement offer (PPO) for strong performers, Laptop provided for the internship

Number of openings: 10

About the company

Digital adoption is high, and over 70 percent of transactions now happen on mobile. We serve more than two million consumer, small business and commercial clients.

Due to the number of applications, only shortlisted candidates will be contacted.

Duration: 2 months. Start: Within 2 weeks.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Saltwick Community Bank (Pvt.) Ltd..