Customer Experience Intern

We arrange truckload, LTL and intermodal shipments for manufacturers and retailers. We're looking for a Customer Experience Intern. The Support Team supports a few hundred business customers. You will handle onboarding calls, help desk tickets and regular check-ins. Remote within the US. The team meets in Brownsville once a quarter, travel covered.

What you will do:

• Escalate urgent technical issues to the product team with full context
• Follow up with inactive users by email to understand what is blocking them
• Track customer health scores and flag accounts with low usage
• Write and update help center articles and short how-to videos using Loom
• Prepare renewal reminders and account summaries for the account manager

About you:

• Based in the US for the duration of the internship
• Currently enrolled in a bachelor's or master's program, graduating 2026, 2027 or 2028
• Comfortable learning software products quickly
• Patient and calm with frustrated customers
• Laptop, headset and stable broadband

6 months, starting immediately. Stipend: $23.00-$24.50 per hour.

Perks: Flexible hours, Intern events and speaker sessions (virtual), Paid company holidays, Company laptop, Home office setup stipend.

Duration: 6 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Shenandoah Supply Chain LLC.