Customer Experience Intern

About the internship

The Client Success supports a few hundred business customers. You will handle onboarding calls, help desk tickets and regular check-ins. Your day-to-day work will include:

1. Log bugs and feature requests in Jira with clear steps and screenshots

2. Follow up with inactive users by email to understand what is blocking them

3. Join customer review calls as note taker.

4. Respond to customer tickets on Freshdesk, Zendesk or Intercom within the agreed response time

5. Maintain customer records and call notes in HubSpot.

6. Escalate urgent technical issues to the product team with full context

7. Prepare renewal reminders and account summaries for the account manager

8. Write and update help centre articles and short how-to videos using Loom

Skill(s) required: Freshdesk, Ticketing Systems, Zendesk, Client Relationship Management (CRM)

Who should apply

1. Can commit full time, from home, for the whole internship

2. Have their own laptop and a reliable internet connection

3. Students currently pursuing B.Tech, BE, BCA, MCA, B.Sc or a related degree, or fresh graduates (between December 2027 and June 2028 batch)

4. Women wanting to start or restart their career can also apply

Stipend: ₹13,000 to ₹15,000 per month + performance bonus

Duration: 6 months | Start date: Jan 2027

Perks: Performance bonus, 5 days a week, Informal dress code, Free access to paid learning courses

Number of openings: 6

About the company

Second-generation ownership: the founder's daughter runs the agency now. We have been family run since 1994.

We may close this posting early once we have enough applications.

Duration: 6 months. Start: Jan 2027.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Shree Insurance Group.