Customer Experience Intern

Commercial lines, personal lines and specialty programs are run as separate business units. Founded as a farmers' mutual in 1969, the company is now one of the larger mutual insurers in the UK. January renewals keep everyone busy for a few weeks.

The internship

Learn how SaaS companies keep customers renewing. Most of your day is in Freshdesk, Intercom and Google Sheets. Our team is spread across 6 countries. Headquarters is in London. This is a remote internship. You will work with our team in London, and the stipend is paid monthly in euros. You will need to be available during UK office hours, at least until 3:00 PM GMT. Equipment is provided, including a laptop.

What you'll do

• Prepare renewal reminders and account summaries for the account manager.
• Join customer review calls as note taker.
• Collect NPS and CSAT feedback and summarise themes each month.
• Respond to customer tickets on Freshdesk, Zendesk or Intercom within the agreed response time.
• Maintain customer records and call notes in HubSpot.

Who can apply

• Available for the full internship period.
• Currently enrolled in a bachelor's or master's degree, graduating 2028.
• Typing speed of 35 words per minute or more.
• Excellent written English. Most customer contact happens over chat and email.
• Laptop, headset and stable broadband.
• Basic Google Sheets or Excel skills.

Bonus points

• Interest in SaaS products.

What you get out of it

• Using a real help desk, CRM and bug tracker.
• Writing clear support replies and help articles.
• How SaaS customer success teams onboard, support and retain customers.
• Customer feedback analysis that feeds into product decisions.

Duration: 3 months

Start date: Feb 2027

Stipend: €1,100 - €1,200 per month

Perks

• Flexible hours.
• Company laptop.
• Online learning budget.
• Certificate of completion.

Duration: 3 months. Start: Feb 2027.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Swallowview Assurance Ltd.