Customer Experience Intern

Catastrophe teams deploy adjusters within days of a major storm. Talondesk Insurance is a property and casualty insurer writing policies in 30 states through independent agents. We started in 1975 and have grown to about 700 people. Most of the office has been here more than ten years.

The internship

The CX Team supports a few hundred business customers. You will handle onboarding calls, help desk tickets and regular check-ins. Our team is spread across 6 countries. Headquarters is in New York City. The internship is fully remote. Interns join our New York City team on daily calls and get a named mentor. Expect to work a schedule that overlaps with US Eastern business hours until about noon ET.

Day to day

• Join customer review calls as note taker.
• Log bugs and feature requests in Jira with clear steps and screenshots.
• Write and update help centre articles and short how-to videos using Loom.
• Create canned responses for common questions.
• Prepare renewal reminders and account summaries for the account manager.
• Maintain customer records and call notes in HubSpot.

Requirements

• Own laptop and a reliable internet connection.
• Final-year students or recent graduates of BSc in CSE, EEE, BBA or a related subject.
• Based anywhere in Bangladesh.
• Available for at least 30 hours a week from home.
• Excellent written English. Most customer contact happens over chat and email.
• Confident speaking on video calls with business users.
• Comfortable learning software products quickly.

What you get out of it

• Certificate, and a full-time offer for strong performers when roles open.
• How SaaS customer success teams onboard, support and retain customers.
• You will own a small group of accounts by the end of the internship.
• Customer feedback analysis that feeds into product decisions.

Duration: 3 months

Start date: Within 2 weeks

Stipend: $150-$160/month

What we offer

• Pre-placement offer (PPO) for strong performers.
• Certificate.
• Letter of recommendation.
• Flexible work hours.
• Informal dress code.
• Internet allowance.

Duration: 3 months. Start: Within 2 weeks.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Talondesk Insurance.