Customer Experience Intern

Internship details

Talondesk Insurance is looking for a customer success intern to onboard new customers, answer product questions and help reduce churn. You will work with the CX Team over chat, email and video calls. Selected intern's day-to-day responsibilities include:

1. Prepare renewal reminders and account summaries for the account manager.

2. Run onboarding calls with new customers and walk them through setup

3. Test new features before release and note anything confusing

4. Join customer review calls as note taker

5. Track customer health scores and flag accounts with low usage

6. Respond to customer tickets on Freshdesk, Zendesk or Intercom within the agreed response time

7. Write and update help centre articles and short how-to videos using Loom.

Skill(s) required: Ticketing Systems, Zendesk, Effective Communication, Customer Support, Problem Solving, Email Writing

Eligibility

1. Have a working laptop and a stable internet connection, ideally with a UPS backup

2. Based anywhere in Pakistan

Stipend: $200 to $210 per month

Duration: 2 months

Start date: Immediately

Perks: Free access to paid learning courses, Flexible work hours, Informal dress code, Performance bonus, Internet allowance

Number of openings: 6

About the company

Catastrophe teams deploy adjusters within days of a major storm. Talondesk Insurance is a property and casualty insurer writing policies in 30 states through independent agents. We started in 1975 and have grown to about 700 people. Most of the office has been here more than ten years.

Duration: 2 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Talondesk Insurance.