Customer Experience Intern

About WH Global Logistics

Our brokers know the carriers they use, many of them owner-operators. WH Global Logistics is a small freight brokerage with 19 people and one office. After-hours coverage rotates every few weeks.

Overview

WH Global Logistics is looking for a customer success intern to onboard new customers, answer product questions and help reduce churn. You will work with the Support Team over chat, email and video calls. Remote within the UK. The team meets in London once a quarter, travel covered.

What you'll do

• Prepare renewal reminders and account summaries for the account manager
• Log bugs and feature requests in Jira with clear steps and screenshots
• Create canned responses for common questions
• Respond to customer tickets on Freshdesk, Zendesk or Intercom within the agreed response time
• Test new features before release and note anything confusing

Who can apply

• Eligible to work in the UK
• Available for the full internship period
• Based in the UK for the duration of the internship
• Able to follow written processes and response templates
• Confident speaking on video calls with business users
• Basic Google Sheets or Excel skills
• Patient and calm with frustrated customers
• Excellent written English. Most customer contact happens over chat and email
• Comfortable learning software products quickly

Duration: 6 months

Start date: Feb 2027

Stipend: £16.00 - £17.00 an hour

Perks

• Reference on completion
• Laptop provided
• Flexible working hours
• Mentoring from an experienced team member

We may close the vacancy early if we receive a high number of applications.

Duration: 6 months. Start: Feb 2027.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at WH Global Logistics Ltd.