Customer Experience Intern

About the internship

Remote internship for students who are patient, clear communicators and like solving problems for people. Your day-to-day work will include:

1. Write and update help centre articles and short how-to videos using Loom

2. Log bugs and feature requests in Jira with clear steps and screenshots.

3. Collect NPS and CSAT feedback and summarise themes each month.

4. Prepare renewal reminders and account summaries for the account manager

5. Respond to customer tickets on Freshdesk, Zendesk or Intercom within the agreed response time

6. Follow up with inactive users by email to understand what is blocking them

Skill(s) required: English Proficiency (Written), Effective Communication, Customer Support

Who should apply

1. Based anywhere in Pakistan

2. Have their own laptop and a reliable internet connection, ideally with a UPS backup

3. Available for at least 30 hours a week, work from home

Stipend: PKR 60,000-PKR 64,000 a month

Duration: 3 months | Start date: Immediately

Perks: Certificate, Letter of recommendation, Job offer on successful completion, Mentorship from senior team members

Number of openings: 2

About the company

We employ 49,500 people across underwriting, claims, actuarial, IT and customer service.

Duration: 3 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Winchbridge Insurance.