Customer Experience Intern (Work From Home)

About the work from home internship

Remote internship for students who are patient, clear communicators and like solving problems for people. Selected intern's day-to-day responsibilities include:

1. Test new features before release and note anything confusing.

2. Collect NPS and CSAT feedback and summarise themes each month

3. Respond to customer tickets on Freshdesk, Zendesk or Intercom within the agreed response time

4. Log bugs and feature requests in Jira with clear steps and screenshots.

5. Escalate urgent technical issues to the product team with full context.

6. Prepare renewal reminders and account summaries for the account manager

7. Follow up with inactive users by email to understand what is blocking them

8. Run onboarding calls with new customers and walk them through setup.

Skill(s) required: Problem Solving, Zendesk, Freshdesk, Email Writing, Client Relationship Management (CRM), Effective Communication, Ticketing Systems

Eligibility

1. Undergraduates or recent graduates in IT, computer science, management or a related field

2. Available for the full internship period

3. Based in Sri Lanka

4. Own laptop and a reliable internet connection

Stipend: $150 to $160/month

Duration: 1 month

Start date: Immediately

Perks: Internet allowance, Laptop provided for the internship, Certificate

Number of openings: 3

About Arro Konsultatsioonid

Regulatory oversight is constant, and the compliance department is one of the largest in the company. Arro Konsultatsioonid manages assets for more than 200,000 clients through 120 offices. We started in 1956 and have grown to about 370 people.

Candidates must be eligible to work in.

Duration: 1 month. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Arro Konsultatsioonid OÜ.