Customer Experience Intern

Customers include contractors, manufacturers, institutions and government agencies. Regional distributors acquired since 2001 still operate under their local names.

The program:

Zahod Wholesale is hiring a Customer Experience Intern for Jun 2027. The Client Success supports a few hundred business customers. You will handle onboarding calls, help desk tickets and regular check-ins. This role is fully remote within Slovenia. We use Slack, Notion and Google Meet. Cameras on for team calls.

Your projects:

• Escalate urgent technical issues to the product team with full context
• Test new features before release and note anything confusing
• Run onboarding calls with new customers and walk them through setup
• Follow up with inactive users by email to understand what is blocking them
• Prepare renewal reminders and account summaries for the account manager

What we're looking for:

• Based in Slovenia for the duration of the internship
• Eligible to work in Slovenia
• Laptop, headset and stable broadband
• Typing speed of 35 words per minute or more
• Excellent written English. Most customer contact happens over chat and email
• Able to follow written processes and response templates
• Currently pursuing any bachelor's or master's degree, graduating in between December 2027 and June 2028
• Comfortable learning software products quickly

Nice to have:

• Familiarity with any help desk tool
• Previous customer service, chat support or tutoring experience
• Interest in SaaS products

What you'll learn:

• Using a real help desk, CRM and bug tracker
• Writing clear support replies and help articles
• Customer feedback analysis that feeds into product decisions
• How SaaS customer success teams onboard, support and retain customers

Program dates: Jun 2027, 12 months.

Compensation: €490-€550/month

Benefits for interns:

• Paid public holidays
• Internet allowance
• Letter of recommendation
• Flexible hours
• Possibility of a full-time offer
• Certificate of completion

If you are shortlisted, we will reach out to set up a first call.

Duration: 12 months. Start: Jun 2027.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Zahod Wholesale d.d..