Customer Experience Intern

About the internship

Learn how SaaS companies keep customers renewing. Most of your day is in Freshdesk, Intercom and Google Sheets. Selected intern's day-to-day responsibilities include:

1. Follow up with inactive users by email to understand what is blocking them.

2. Log bugs and feature requests in Jira with clear steps and screenshots

3. Create canned responses for common questions

4. Join customer review calls as note taker

5. Test new features before release and note anything confusing

6. Run onboarding calls with new customers and walk them through setup.

7. Prepare renewal reminders and account summaries for the account manager

Skill(s) required: Problem Solving, Zendesk, Freshdesk, Email Writing, MS-Excel

Who can apply

1. Available for at least 30 hours a week, work from home

2. Final-year students or fresh graduates of BSCS, BSSE, BBA or a related program

3. Based anywhere in Pakistan

4. Have a working laptop and a stable internet connection, ideally with a UPS backup

Stipend: PKR 25,000-PKR 31,000 per month

Duration: 6 months | Start date: Immediately

Perks: Job offer on successful completion, Laptop provided for the internship, Performance bonus

Number of openings: 1

About the company

Our field services team covers retail chains, hospitals and banks, dispatching technicians to over 4,000 sites. Enterprise clients outsource service desk, end-user support and data centre operations to us under multi-year contracts. Our dress code is a company polo and clean jeans.

Duration: 6 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Zaidi Networks (Pvt.) Ltd..