Operations Analyst Intern

We operate two 24/7 network operations centres and a security operations centre, staffed in three shifts. After-hours on-call comes around every fourth week.

The internship

The Operations Team keeps the business running behind the scenes. We need someone organised who likes fixing broken processes. You can work from home anywhere in the UAE. We have no office requirement. You will write a lot of updates, so clear written English is important.

What you'll do

• Write and update SOPs in Notion or Google Docs for recurring tasks
• Track daily orders, tickets or deliveries in Google Sheets and flag delays
• Analyse turnaround times and find where work gets stuck
• Coordinate with vendors and partners over email, phone and WhatsApp for status updates
• Prepare weekly operations reports covering volumes, turnaround time and open issues
• Set up simple automations with Zapier or Google Apps Script, with help from the team
• Clean and reconcile data between the CRM, order system and finance sheets
• Map current processes and suggest one or two changes to cut manual work

Who can apply

• Eligible to work in the UAE
• Currently enrolled in a bachelor's or master's degree, graduating between December 2027 and June 2028
• Able to work with minimal supervision once trained
• Very organised. You will be tracking many things at once
• Strong Google Sheets or MS Excel skills: lookups, pivots, conditional formatting
• Laptop and a reliable internet connection
• Problem-solving mindset and attention to detail
• Clear written and spoken English for coordination

Duration: 5 months

Start date: Jan 2027

Stipend: AED 3,900-AED 4,900/month

What we offer

• Online learning budget
• Paid public holidays
• Mentorship
• Company laptop

Please submit your CV in English.

Duration: 5 months. Start: Jan 2027.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Cruz Networks.